04 / How we work

Less theatre.
More operating.

Northline is built for businesses that need somebody inside the marketplace doing the work — not an agency standing outside the account describing what should happen.

From access to action

A simple operating rhythm.

Understand the business, get close to the account, identify what matters, execute against it, then use reporting to set the next priorities.

01 / Discovery

Understand the commercial picture.

Products, margins, fulfilment, internal capability, objectives and constraints. Establish what success means before touching the account.

02 / Access

Get inside the marketplace.

Seller Central, eBay, advertising consoles and relevant reporting. Work from the source instead of screenshots and assumptions.

03 / Audit

Find the leaks and opportunities.

Catalogue, listings, advertising, Buy Box, pricing, account health, fulfilment, conversion and reporting.

04 / Priorities

Decide what moves first.

Rank actions by commercial impact, urgency and effort so time goes where it can make the biggest difference.

05 / Execution

Then we actually do it.

Campaigns built. Search terms mined. Listings rewritten. Images briefed. Catalogue issues fixed. Promotions launched. Pricing reviewed.

06 / Reporting

Measure. Explain. Decide again.

Revenue, advertising, conversion, account health and operational performance are turned into clear decisions.

Operator-led by design

You are not hiring a spectator.

Northline sits closer to an embedded marketplace operator than a traditional agency relationship. Advice, planning and challenge matter — but the value is in combining that thinking with hands-on execution.

“The monthly call should explain what happened because of the work. It should not be the work.”

Agency theatre

  • Monthly decks full of marketplace screenshots
  • Recommendations repeatedly handed back to your team
  • Activity reported without commercial context
  • Account manager between you and the person doing the work
  • “Strategy” used as a substitute for execution

Northline operating

  • Direct work inside the marketplace account
  • Clear ownership of agreed actions
  • Advertising, content and operations viewed together
  • Performance translated into the next decision
  • Strategy → execution → measurement → iteration
Start with the account

Want to know what we’d do first?

Request a marketplace audit →